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The purpose of this paper is to analyse the business process reengineering (BPR) implementation process adopted by organisations grounded in the actual project-level realities. The findings are used to propose a BPR implementation process that can be adopted by organisations to effectively reengineer their processes.

A thorough literature review was used to first develop a conceptual BPR implementation process comprising three key phases and five steps. Then, four case studies were conducted in organisations that have successfully undertaken BPR projects to explore the actual project-level implementation processes. Semi-structured interviews were carried out with respondents who have been actively involved in the different steps of the BPR implementation processes to collect data within the selected organisations.

Altogether 30 activities which are to be carried out throughout the BPR implementation process were identified. Findings disclosed that the minor differences in the activities being performed throughout the BPR implementation process are due to the lack of homogenous characteristics, i.e. type of the process reengineered, form of reengineering and approach for implementing BPR projects.

This paper puts forward a comprehensive view on the BPR implementation process including the key phases, steps and the sequence of activities to be followed. In doing so, the paper addresses a clear gap in literature that calls for a comprehensive model to assist during the BPR implementation to achieve the desired results.

Tendering is a process undertaken to obtain offers from interested contractors to carry out specific packages of construction work. Presently, most construction stakeholders in developing countries use a paper-based tendering method, which is time-consuming, costly and labour-intensive. It may be argued that considering increased calls towards efficiency improvements in the construction industry, adopting e-tendering can bring about several benefits by allowing electronic exchange of information and avoiding the errors of traditional tendering. However, the question of readiness of construction stakeholders to embrace this change remains. The aim of this study is to investigate the readiness of Sri Lankan construction contractors and consultants (who are the two key parties involved in the tendering process) to adopt e-tendering.

A mixed-methods research approach was used to achieve the aim. Initially, a literature review was used to compare typical conventional and e-tendering processes. Subsequently, a questionnaire survey was conducted to identify the current level of usage of e-tendering and to investigate the readiness levels of consultants and contractors to implement e-tendering. Finally, seven expert interviews were conducted to propose suitable solutions to achieve a successful e-tendering implementation.

The analysed data revealed that both consultants and contractors used electronic media in the tendering process but they were still not ready for complete e-tendering implementation. However, consultants were more hesitant than contractors. The main barrier that limited e-tendering implementation was the lack of legal rules to cover e-tendering.

E-tendering implementation should be initiated from the government sector. Therefore, it is recommended to update the procurement guideline and required legal policies to enrich the current usage level of e-tendering among construction stakeholders.

Currently, most of the organisations that undertake business process reengineering (BPR) projects with the intention of enhancing their business performance are encountering several issues throughout their endeavours. As these BPR implementation issues are perceived as one of the key contributory factors leading to BPR project failures, it is crucial to adopt timely strategies to overcome these issues. Hence, this study is focused on identifying the strategies to be adopted to overcome BPR implementation issues.

Four case studies were conducted in organisations that have successfully implemented BPR projects within last five years. In total, 14 semi-structured interviews were conducted among the different stakeholders who got involved in the selected BPR projects for identifying the issues faced and the strategies that they have adopted during their project implementation.

Study derived twenty-seven issues faced by the Sri Lankan organisations during different phases of BPR projects, and forty-five unique strategies to deal with these derived BPR implementation issues.

This study contributes to the field by exploring the issues in implementing BPR projects that should be given enough consideration to ensure the success of BPR projects in the Sri Lankan context along with the strategies to overcome the issues encountered throughout them. It is expected that the findings of this study would be useful in ensuring the success of future BPR projects.

Among the existing buildings, hotels use as much as 50% of their total expenses on energy and offer significant opportunities for energy efficiency improvement. Yet, comparatively the level of implementation of energy retrofits (ER) in hotels appear to be low. This has been mainly attributed, inter alia, to the absence of clearly defined process for ensuring the delivery of ER and lack of proactive guidance for project teams to make right decisions. Hence, this study aims to propose an effective decision-making process, which could support the successful adoption and implementation of in-house-led ER projects in existing hotel buildings.

Two in-depth case studies were carried out focussing on ER projects led by in-house teams in existing hotel buildings. Data was collected via 14 semi-structured interviews and was analysed through code-based content analysis.

The decision-making process for ER projects led by in-house teams was developed, which presents 39 key activities to be performed and 16 key decisions to be made. The parties responsible for these identified actions and decisions as well as the points at which each decision should be made to ensure the success of ER projects was also identified.

A total of 21 new activities and 10 decisions relevant for in-house team led ER decision-making processes previously not found in literature were identified. It is hoped that the decision-making process developed in this study will serve as a roadmap for the effective adoption and implementation of ER in existing hotel buildings.

Health-care (HC) is one of the most polluting industries and recognised as the second energy-intensive sector, emitting 8 per cent out of total 40 per cent of total carbon emissions. Integrating sustainability to facilities management operations is imperative and could significantly contribute to reducing energy consumption, waste and day-to-day operational costs of buildings. The integration of sustainability into FM practices depends on factors such as facility type, organisational scale, business sector and organisation characteristics. This paper aims to explore the SFM practice with a specific focus on HC-specific FM services and respective sustainable practice that could be integrated into FM operations.

A Delphi survey was administered to ten experts in two rounds, who are specialised in FM and sustainable practices in the HC sector. Data gathered from the survey were analysed using the Relative Importance Index to identify the most significant FM services and sustainable practices.

The study found 9 significant FM services and 49 sustainable in HC. The top three significant FM services include “building services (BS)”, “space planning (SP)” and “quality management (QM)”. Further, “identifying applications for energy-saving measures” and “ensure onsite, off-site storage and transport of wastes” were found as the topmost significant sustainable practices. The relevancy of these identified sustainable practices to the principles of sustainability was determined. The results showed that 22, 18 and 09 sustainable practices were relevant to environmental, social and economic principles of sustainability, respectively.

There is a dearth of literature that integrates sustainable FM practices in HC sector, and this study fulfills this research gap. The study is novel in offering a framework to integrate sustainability into FM practice in HC sector.

Despite the pressures around the world to retrofit existing buildings to have higher energy performance, still the level of adoption and implementation of Building Energy Efficiency Retrofits (BEER) appear comparatively low. The purpose of this paper is to explore the barriers that affect the successful implementation of BEER in actual project level executions and identify strategies to overcome such barriers.

In total, two case studies were conducted in selected hotel buildings to explore the barriers that hamper the adoption and implementation of BEER in the local context and in turn identify the strategies to overcome them. Altogether 11 semi-structured interviews were conducted with respondents involved in different phases of these BEER projects. The data were analysed using code-based content analysis.

Altogether 38 barriers were identified under the three main project phases. Furthermore, the study revealed 77 strategies to overcome the identified barriers, classified as individual, organisational and national level strategies.

This paper has made a unique contribution to the field by identifying the barriers in each phase of BEER projects and proposing strategies to be taken at different levels to overcome them. The findings of this study will provide a basis for setting up country-wide and organisation-wide strategies for successfully improving the energy efficiency of existing hotel buildings.

Existing buildings encompass the largest segment of the built environment and, hence, have become a key target for energy retrofits (ER) to substantially reduce global energy usage. The success of ER projects is closely linked to the effective involvement of various stakeholders within the decision-making process. This paper aims to investigate different stakeholders and their involvement throughout the decision-making process of ER projects.

Two successfully implemented ER projects in existing hotel buildings were selected as cases to gain novel insights into the key stakeholders to be involved along with their functions and roles in five different stages of the ER decision-making process. To collect required data, in total 11 semi-structured interviews were conducted with stakeholders involved in different stages of the decision-making process in the respective case studies. Data was analysed using code-based content analysis with the aid of NVivo computer software.

Altogether, 18 stakeholders and 7 roles reflective of the nature of their involvement in the respective stages were established. Findings disclosed that the nature of the project, level of knowledge, expertise and commitment of internal staff, type of ownership of the facility and mode of financing have significant influence on involvement of different stakeholders in ER projects.

The findings of this study are useful in enhancing the successful adoption and implementation of ER through timely and effective involvement and integration of stakeholders.

Despite their energy conservation potential, still existing buildings are slow in embracing building energy efficiency retrofits (BEER), mainly because of the absence of a clearly defined process to deliver the BEER projects, and the lack of proactive guidance for project teams. Further, the identification of factors that can facilitate BEER projects is also important to ensure the project success. This is particularly true in energy service company (ESCO)-led projects. Hence, this study aims at investigating the decision-making process, including the motivators for the successful execution of each stage in implementing BEER when projects are outsourced to a third party.

An in-depth case study was carried out to investigate the decision-making process and motivators in implementing BEER in a selected hotel building. Seven semi-structured interviews were conducted to collect the required data within the case.

Study disclosed the 13 key decisions made and 37 key activities performed in each stage of the project. A total of 19 motivators for the successful execution of the respective stages were also elicited. Ultimately, the research findings are mapped against the five key stages of BEER decision-making process.

The outcome of this study will provide the industry practitioners a basis for the effective adoption and implementation of BEER in existing hotel buildings when an external contractor is involved.

The success of energy retrofits (ER) projects is highly dependent on the involvement of right stakeholders at the right stage. So far, little insight is available from previous literature on the involvement of different stakeholders during various stages of the ER decision-making process, and their roles and functions in the respective stages. This is specifically true in the context of Energy Service Company (ESCO) led ER projects, which is an emerging trend in the current context. Hence, this paper aims to investigate the roles and functions of stakeholders during different stages of an ESCO-led ER project in the hotel sector.

An in-depth case study was conducted in a selected hotel building to gain insights into the roles and functions of stakeholders throughout the project stages. To collect the required data, face-to-face semi-structured interviews were conducted with seven selected respondents within the case.

The study identified nine key stakeholders that were involved during five different project stages along with their functions. Based on these identified functions, four main roles (i.e. decision-maker, performer, monitor/observer, and supporter) emerged that were reflective of the nature of the stakeholders' involvement in different stages of the decision-making process. Owner/client, facilities manager (FM), ESCO and architect attached to ESCO emerged as the key “decision-makers” during project implementation process.

The outcomes of this research would be useful in ensuring the proactive involvement of all the identified stakeholders in respective project stages of ESCO led ER projects in the hotel sector.